Our personal lines business process model is an industry agreed approach to the processing of personal lines insurance. The model identifies where processes can be supported electronically – and is supported by data standards where the market has agreed there is value in their electronic transmission. Where information is common across different processes or business classes, the definitions will be identical – with the intention of maximising re-use.

The following underwriting processes are included within the model:

  • New business
  • Mid-term adjustments (permanent and temporary)
  • Claims notification and progress
  • Referrals
  • Policy status changes - e.g. cancellation or suspension
  • Renewals (from issue of renewal invitation through to confirmation or lapse)

Polaris also supports a single premium reconciliation business process model for both personal and commercial lines, as well as supporting data standards in EDI and XML formats.

It also supports collection of DVLA driver data and in future will cover Flood Re.