Are there any costs involved in using imarket?

As a Broker there is no charge for using imarket. imarket is funded by insurers as a means of digitally distributing their products and services. Brokers will need to have a suitable internet connection to use imarket.

What benefits will I get from using imarket?

Insurers have provided a range of products to Broker systems that are provided via imarket, enabling Brokers to access products in one place and compare offerings effectively.

There are additional products and services available via imarket, including Electronic Covernotes (ECN) and Accounts Reconciliation (ARC), which are supported by a number of different insurers. The services offered will vary by insurer. Please contact your usual contact at insurers to understand the services that are available.

Which Insurers are currently participating in imarket?

For the latest information regarding the insurers and Products available through imarket please go to the following link:

http://www.polarisukltd.org/products/imarket

Are there any hardware/software requirements that may limit my use of imarket?

The majority of products on imarket are available through your Broker System, so they will advise what system requirements you need.

For some of the ancillary services, such as ECN and ARC you will access these via imarket and you will therefore need a web browser and access to the internet. Cookies must be enabled (see the Privacy Statement for further information on how we use them).

We also use ActiveX in some parts of imarket, and if this isn't present on your PC the system will try to load it. If your system is set up to warn you before installing new software, a message will be displayed asking you whether you wish to do so. If you choose not to accept ActiveX installation you will still be able to use imarket but you may lose some functional content.

How do I register my organisation so that we can use imarket?

In order to access imarket products and services you will need to register your organisation. To initiate this process you should click on the "Register" tab. You will then be asked to provide information so that we can identify your firm and yourself.

imarket services are only available to Broker organisations that have an existing agency with one of our partner insurers, and they must agree to you having access to their services prior to us confirming successful registration.

You should only register if:

Before you start you will need to have available your organisation’s agency number for each insurer that you wish to register with.

If you experience difficulties during registration please contact us – our contact details can be found here:

https://www.polarisukltd.org/page/imarket-contact-us

Why is there a delay between requesting registration and getting access?

When we receive your request we will check that (a) your organisation isn't already registered with us and (b) that your principal wants your organisation to have access. Once we have checked these we will let the insurers know that you have requested access. As soon as one insurer advises us that they can provide services to you, the request from you will be accepted and we will send you a Welcome Pack containing a user id and password so that you can start using the system.

In what circumstances might access for my organisation be declined, and if this happens can I appeal?

Your request for access will be sent to all insurers that you provide details of during the registration process.

However we can only provide you with access to imarket if a participating insurer confirms to us that they can provide you with services, and if they cannot this may be for a number of reasons, e.g. you do not have agencies with them or they aren't currently offering any services that are suitable for your organisation.

Please note that an request for access to imarket is not a request to obtain an agency with an insurer, imarket insurer services are only available to intermediaries that already have an agency agreement in force. To enquire about an agency you should contact the insurer direct.

If an insurer cannot offer access they will contact you directly, and if you wish to appeal against a rejection you should contact the insurer(s) that declined you directly. If they subsequently agree to provide access they will contact us to let us know that the position has changed, and we will then reinstate your request and send you the Welcome Pack.

My organisation is registered but I don't currently have a password. How do I obtain one?

Every organisation that is set up on imarket will have an administrator. You should establish who your administrator is, and ask them to provide you with access to the system.

If you are unsure who your administrator is please contact us – our contact details can be found here:

https://www.polarisukltd.org/page/imarket-contact-us

I have received my user id and password and am about to log on for the first time. Are there are any requirements that I need to be aware of?

To ensure that only you know your password, when your Administrator creates your id, you will be given a temporary password. The first time you use the system you will be asked to change the password to a new one of your choice. This must be between 8-30 characters, include at least one number, an upper-case letter and a lower-case letter. You may not repeat any of the last 13 passwords you have used. The supported special characters are: ! # $ ( ) * + , - . / : ; = ? @ [ \ ] ^ _ ` { | } ~. You must do this within 20 days of receiving the user id and password (if you do not the password will expire and you will have to contact your administrator to reset it for you).

I'm typing in my user id and password but the system is saying that my password is not valid. What should I do?

The password is case sensitive check your CAPS LOCK isn't on.

If you still get an error message it is likely that you have been "locked out" of the system (this occurs when you enter your user id or password incorrectly on three successive occasions, or if you haven't used the system for 360 days). If so, contact your Administrator and ask them to reset it for you