I’m entering my user ID and password but the system is saying my password is invalid. What should I do?

Your password is case-sensitive – so check that caps lock isn’t on.
If you still get an error message, it’s likely that you’ve been ‘locked out’ of the system (this happens when you enter your user ID or password incorrectly three times in a row, or if you haven’t used the system for 45 days). If this is the case, please contact your administrator and ask them to reset it for you.

You can request a new imarket password and receive a security code by email without having to call the imarket helpdesk.
To reset your imarket password, please click here.